Refund policy
- Return window: 45 days
- Return shipping: Free (up to 14 business days)
- Condition: New (original/unworn)
- Refund Method: Original payment method or store credit
- Process: Returns initiated online by accessing return portal (will need to create). Customers must print a prepaid return label and drop off the package at a designated shipping carrier.
WSI E-Commerce Return and Exchange Policy
You can return any items within 45 days of an online order delivery. A return must be processed online and shipped no later than 45 days after you receive your order.
Return Window
You can return any items within 45 days of an online order delivery.
Return Shipping
Return shipping is on us! The return process takes up to 14 business days, after we receive the item(s).
Condition of Items
To be eligible for a return, your item must be unused and in “new” condition. Item(s) must be in the original packaging. Items marked “Final Sale” are not eligible to return or exchange and are not subject to price adjustment.
Refund Method
Refunds will be issued for the cost of the merchandise and sales tax associated with the transaction to the original method of payment or issued as store credit. Your refund will be issued after our warehouse team has received your return and checked in and verified the items. This process can take up to 14 business days. You will receive an email when the refund has been processed, and it will then take up to 7 business days for the funds to be reflected in your account. We appreciate your patience while we process your return.
How to Return an Item
- Initiate Your Return: Visit our return portal. to start your return. You'll need to create an account or log in.
- Print Your Prepaid Return Label: After initiating the return, print your prepaid return label.
- Ship Your Item: Attach the return label to your package and drop it off at a designated shipping carrier location. All returns must be sent to 4808 Chesapeake Drive, Charlotte, NC 28216 United States.
Exchanges
If you need a different size or color, please return your original item for a refund, and place a new order. We allow for exchanges for a different size or color of the same model as originally purchased. The new size and color must be in stock to be able to proceed with the exchange. We will provide a prepaid return shipping label for the return once the exchange request has been completed. Once we receive the original product back at the warehouse and they can check it in, your new exchange item will be processed for shipment. When the exchange order ships, you will receive an email with tracking information.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or issued as store credit.
Important Notes
- Items not in their original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.
- Please allow time for your bank or credit card provider to process the refund after we have approved it.
For further assistance, please contact our customer service team.
